Do you offer tracked shipping?
Yes! All shipping is tracked as standard and can be viewed by your unique link provided upon fulfilment confirmation.
Last updated: May 03, 2018 05:36
Can I change my shipping address after my order has been placed on BackerKit?
Whilst we aim to fulfil your order as promptly as possible we do allow changes to shipping information to be made up until the order has been confirmed as locked down and processed. Please contact us for further help should this be the case. Please also note, we do ask that you make sure all of your shipping information is correct and accurate before submitting your order in order to ensure your items reach their desired location.
Last updated: May 03, 2018 05:35
How can I add more Cling nanoMATS to my order?
You may add additional nanoMATS to your order via the ‘Add-ons’ option which will be made available to you upon confirming your order and shipping information.
Last updated: May 03, 2018 05:36
When will my rewards be shipped?
All Kickstarter rewards and BackerKit Pre-Orders will begin shipping in June/July 2018. We will aim to have any orders made after this time processed and shipped within 2 business days upon receiving the order.
Last updated: May 03, 2018 05:37
What is the expected shipping time for my order?
Whilst shipping times will vary based on the final shipping location, local postal services, local customs requirements, etc, we usually see shipping times range between 10-20 business days once the order has been confirmed as shipped. If you are having trouble tracking your order please contact us at [email protected] for further support.
Last updated: May 03, 2018 05:38
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.